Claims

The claims process

Excellent claims experience

Point Insurance boasts outstanding claims service, with all claims handled in-house using their own claims authorities. They are dedicated to pushing beyond industry norms and consistently achieving top-notch results and customer satisfaction.
Step One - Claim lodgement

Simply fill in and lodge the claim form to Point Insurance via email or post.

enquiries@pointunderwriting.com.au

You must give notice as soon as reasonably practicable of any Accident or Sickness which causes or may cause disablement and You must as early as possible place Yourself under the care of a Medical Practitioner.
Step Two - Confirmation

Within 24 hours of lodgment you will receive phone confirmation from the insurer that they have received your claim.
Step Three - Initial assessment

The insurance will review the claim and either - Accept, Decline or request for more information within 72 hours.
Step Four - Further assessment

For those claims requiring more examination the insurer will keep you regularly updated as to the status of your claim.
Step Five - Finalise

For successful claims payment is made. If the claim is declined, we call you, then follow up with an easy-to-understand email with explanation and options for dispute.

Submit completed form to enquiries@pointunderwriting.com.au

CLAIM FORM

Please ensure you select the correct occupation. Incorrectly stating what you do for work may result in a claim being denied and your policy being cancelled.
If you have an Income Protection Policy with another insurer, please phone us on (07) 5609 8403 before proceeding.
Weekly benefit amount up to $1,000 are Agreed Value. Agreed Value pays 100% of the benefit amount and requires no proof of financials at claim time. Weekly benefit amounts over $1,000 are Indemnity Value which pays up to 85% of the Benefit amount and requires proof of financials at claim time. If your wage is $3,000 and you selected $3,000 as a weekly benefit amount, the weekly benefit at claim time would be calculated at 85% of this amount which would be $2,550.
To be eligible for this insurance, you must physically be residing in Australia and legally working here.
Our terms of engagement can be found HERE. Please read before proceeding.